Turkish Airlines Miles&Smiles: not inside the security area of the Istanbul airport

The Ataturk airport is Turkish Airlines’ hub and I expected my intermediate stop to be a good opportunity to get a face to face conversation with a service representative and get my issues with my account fixed.

I was wrong: inside the security area there it is not a single place where I could get the problem sorted out.

I was required to go trough immigration to get in the ticketing area and then back trough immigration again to take my flight and I really did not feel like it was appropriate to take the risk of having to provide a long explanation with the customs and losing my flight.

Sometimes companies can make the life so much difficult for their customer that they push customers away,

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