Millemiglia frequent flyer miles program about to restart

Starting January 2013 the miles of the Alitalia frequent flyer program will be accumulated in a new program and will not add to the previous ones.
There it is still time to spend them until June 2013 according to the email I received.

I’ve decided to donate them to my preferred charity the Fondazione Banco Alimentare Onlus.
It’s as simple as sending an email to clubMilleMiglia.charity@alitalia.it (as long as you have at least 10.000 miles in your account) with the following data:
Your Millemiglia code
Your first name and last name
The amount of miles that you want to donate
The desired charity from the list available on the Alitalia site: Fondazione Banco Alimentare Onlus in my case.

If you live in Italy don’t forget Saturday November 24th to participate in the Colletta Alimentare Nazionale. I’ll be volunteering here most of the day if you are in the area just drop by.

Turkish Airlines: great in-flight food, not-so-great customer care

In the last 12 month I’ve had 20 flights with Turkish Airlines.
The food was always nice and I’d say that it’s the best available in any airline at least as far as economy class is concerned.

It’s more than 15 years that I don’t fly business hence I can’t comment on the current food level: in the past Iberia was great while Alitalia and Lufthansa were nothing to write home about.

Too bad that the customer care for the frequent flyer program is not at the level of the food.
I’ve compiled the module in the in-flight magazine several months ago, taken the tear off card and started to register the related number at check-in time.
Given the long time without news from the program I tried to register the card on the website, but it’s not possible: I only can get a new card number when registering.
I wrote an email to milesandsmiles@thy.com asking for support 1 month ago: no answer at all.

Today I’ve tried dialing the customer care: there it is no way to register the card I’ve used so far.
Nor to get the flight moved to the number I already got from the web.
A new account was created and the flights have to be added one at a time; and some of them appears to be already registered but it’s not clear if this is referring to the paper-only number or to the Miles&More account that I also have.

After 35 minutes we were only at flight #2 and the rep asked me to send in the boarding cards.
Guess what? I have not kept them after the flights.
Line dropped.
Morale dropped.
No smiles.